The opportunity
About the role
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the Location
Four Seasons Yacht I
With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.
The Four Seasons Yacht I boasts 679 ft. in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff Ratio
Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.
About the Job
The primary responsibilities of the Shore Experience Concierge are to provide exceptional guest service and support the department to deliver operational excellence.
Essential Duties and Responsibilities
- Maintain Shore experience hours consistent with ship’s itinerary and with assistance of Shore Experience Manager.
- Support the Shore Experience Manager in all operational duties of running the Shore Experience Department.
- Support all shore-related FSY activities and liaise with Director of Rooms & Guest Experience teams.
- Support the creation of bespoke arrangements for all guests
- Confirm tour and private arrangements with shore tour operators in a timely manner.
- Support department in dispatch and tour operation, check critical tour components, and recommend improvements. Work with tour operators to survey new tour opportunities.
