Head Butler

Your Purpose

The Head Butler ensures the Butlers’ team builds a trusting relationship with and provides special and personalised service to every MSC Yacht Club guest, anticipating their needs and ensuring maximum satisfaction.

Your Impact

• Ensures that the team provides all aspects of a personalised, varied and professional guest service expected of a world-class butler service;

• Supervises the daily operations, providing on the spot training and coaching as and when required;

• Observes guests’ routine to anticipate their needs to ensure a maximum level of satisfaction;

• Greets guests upon arrival and ensures the Butlers’ team help them settle in their cabins;

• Ensures the Butlers’ team assists guests with all needs throughout their stay (various bookings, packing and unpacking, laundry delivery, cabins decoration, etc.);

• Provides concierge type services and accompanies guests on excursions if requested;

• Monitors daily compliance with Standard Procedures and MSC Cruises Butler standards in the Suite and VIP areas.

Your Journey So Far

• Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French);

• A diploma or a degree from an internationally certified hotel school;

• At least 3 years’ experience in a similar role in luxury hotels or resorts;

• Experience on a cruise ship is an advantage;

• Computer literacy;

• Flexibility and outstanding customer care skills;

• Good communication and interpersonal skills;

• STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

• A recognised medical certification is required before starting to work on board.

Your Essentials

• Possess a valid passport and when possible a seaman book copy.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!