Rooms Division Attendant (Japanese Speaking)

Rooms Division Attendant (Japanese Speaking)

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: GLOBAL

Reporting To: Rooms Division Supervisor

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

Guest Experience & Service Excellence

• Exceed Rooms Division targets by consistently delivering warm, anticipatory, and personalised service to all guests

• Use Princess MedallionClass products, services, and applications to streamline interactions, reduce friction points, and enhance the overall guest and teammate experienc

• Take ownership of resolving guest concerns promptly, escalating when required, and following up to ensure complete satisfaction.

• Apply the Service Excellence philosophy in every interaction, role-modelling Princess Cruises’ Shared Purpose, Core Values, and REAL service essentials.

Housekeeping, Sanitation & Presentation of Public Areas

Maintain all assigned public areas to Princess Cruises’ standards of cleanliness, sanitation, and appearance in line with HESS protocols.

• Prepare, clean, and reset public spaces throughout the day so they remain welcoming, safe, and guest-ready at all times.

• Set up and break down locations for activities, inspections, and special events according to brand standards and operational schedules.

• Use consumables, linen, and cleaning chemicals responsibly, minimising waste while protecting company assets and the environment.

• Care for and correctly operate assigned equipment, ensuring it is clean, well maintained, and promptly reporting any defects.

Knowledge, Communication & Team Collaboration

• Maintain up-to-date knowledge of Princess products, policies, itineraries, demographics, and port information to confidently assist guests.

• Embrace and promote an inclusive, diverse, and culturally aware work environment, treating all guests and teammates with respect.

• Share best practices, feedback, and efficiency ideas with the Rooms Division leadership team and colleagues to continuously improve operations.

• Communicate clearly and courteously with other departments to coordinate tasks, support shipboard activities, and resolve issues quickly.

Health, Safety, Environmental & Public Health Compliance

• Follow all procedures for handling, segregating, and disposing of garbage, bio-hazardous, and sharps waste in line with company and regulatory requirements.

• Maintain current knowledge of public health standards and ensure continuous compliance within all assigned areas.

• Support outbreak prevention and response plans by increasing sanitation levels and executing additional cleaning protocols as directed.

• Actively contribute to a safe working and guest environment by following HESS guidelines and reporting hazards, incidents, or near misses without delay.

Skills, Knowledge & Expertise

Professional Experience

• At least 1 year of recent experience in housekeeping or public area attendant roles within a luxury hotel, resort, or cruise ship environment.

• Proven track record of maintaining high standards of cleanliness, presentation, and guest satisfaction in high-traffic public areas.

Technical & Public Health Knowledge

• Good understanding of housekeeping procedures, cleaning techniques, and the safe use of chemicals and equipment.

• Ability to comprehend and follow public health, environmental, and sanitation requirements related to public areas (e.g. USPH or equivalent standards).

• Awareness of health, environmental, safety, and security (HESS) protocols and willingness to strictly adhere to them.

Communication & Language Skills

• Ability to communicate effectively in English, both verbal and written, to interact confidently with guests and teammates.

• Japanese language proficiency ranging from basic (JLPT N5) to fluent (JLPT N1); able to understand and hold conversations with Japanese-speaking guests.

Guest Service Mindset

• Strong foundation in guest service, with a genuine desire to deliver outstanding, memorable experiences.

• Ability to anticipate guest needs, respond promptly to requests, and follow up to ensure satisfaction.

• Motivation to excel in all aspects of the role, consistently demonstrating attention to detail and pride in workmanship.

Personal Attributes & Teamwork

• Warm, friendly, and caring personality with excellent interpersonal and social skills.

• Resilient, positive attitude with the ability to work calmly and efficiently in a fast-paced, shipboard environment.

• Commitment to building and maintaining courteous, professional working relationships in a diverse, multicultural team.

• Reliability and flexibility to adapt to changing schedules, operational needs, and special events.

Physical Requirements

• Ability to perform regular physical tasks, including standing and walking for extended periods, bending, reaching, and lifting or moving items in line with operational requirements.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

· A competitive salary package.

· Your own comfortable double cabin - your private space to relax and recharge.

· Company-paid travel to and from the ship, so you can focus on the journey ahead.

· Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

· A vibrant recreation and welfare program designed to support your well-being and work-life balance.

· Access to exceptional learning and development opportunities to grow your skills and advance your career.

· The chance to travel the world, exploring exciting destinations while doing what you love.

· A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.