The opportunity
About the role
Company Description Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Supervise daily restaurant operations, ensuring smooth service flow and consistent standards.
- Lead the floor during service, providing hands‑on support and maintaining warm, attentive hospitality.
- Guide and motivate the service team to deliver genuine Italian dining experiences.
- Support menu knowledge, upselling, and guest engagement to enhance satisfaction and revenue.
- Manage reservations, seating plans, and guest requests with efficiency and care.
- Ensure product quality and presentation meet Italian culinary standards.
- Assist with training, coaching, and onboarding of new team members.
- Monitor inventory, stock levels, and daily checklists to support seamless operations.
- Ensure compliance with hygiene, safety, and operational policies.
- Act as a key point of contact between service and kitchen teams to maintain smooth communication.
Qualifications
- Experience in restaurant service or supervisory roles, preferably in Italian or premium dining.
- Strong leadership and communication skills with a guest‑first mindset.
- Solid understanding of restaurant operations, service flow, and team coordination.
- Knowledge of Italian cuisine and dining culture is a strong advantage.
- Italian language proficiency is a plus.
- Organized, detail‑oriented, and confident in managing busy service periods.
- Comfortable with POS systems and basic administrative reporting.
Additional Information
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
