The opportunity
About the role
Location Overview Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.
Role
Supervise daily Food & Beverage operations and lead the service team to deliver personalized, professional, and memorable guest experiences in accordance with Amanoi service and luxury hospitality standards.
Responsibilities
- Supervise daily outlet operations and ensure smooth, efficient service.
- Conduct team briefings, assign duties, and ensure proper mise-en-place and outlet readiness.
- Train, coach, and supervise team members on service standards, policies, and procedures.
- Ensure consistent implementation of the sequence of service and established F&B standards.
- Maintain strong knowledge of food, beverages, menus, and resort facilities.
- Support the service team during busy periods, keeping guest experience as the priority.
- Build positive guest relationships, anticipate needs, and personalize service whenever possible.
- Handle guest feedback, complaints, and special requests promptly and professionally.
- Promote and upsell F&B and resort products and services.
- Monitor equipment, supplies, breakage, wastage, and maintenance requirements.
- Ensure compliance with hygiene, cleanliness, health, safety, security, and emergency procedures.
- Work closely with the Outlet Manager and F&B management to continuously improve service quality and guest satisfaction.
Requirements
- Previous experience in F&B service, preferably in a supervisory role within a luxury hotel or resort.
- Strong knowledge of food, beverages, and professional service standards.
- Good leadership, communication, and team-management skills.
- Strong guest-service mindset with the ability to handle complaints and special requests confidently.
- Good organizational skills and attention to detail.
- Proactive, professional, well-groomed, and able to lead by example.
- Ability to work effectively under pressure in a fast-paced environment.
- Good English communication skills.
- Flexible to work shifts, weekends, and public holidays
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.
- Aman Global Complimentary Night Program.
- Shared-Accommodation with full board at the Colleagues' Cafeteria.
- Laundry service.
- 12 Annual Leave Days.
- 44 hours per week and 11 public holidays a year.
- PTI Health Care Package for Employee and Immediate Family Members.
- Competitive Remuneration Package.
- Learning and development programmes through Aman.
- Year-end Bonus.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.
