Buffet Steward (Japanese Speaking)

Buffet Steward (Japanese Speaking)

Department: Restaurant

Employment Type: Fixed Term Contract

Location: GLOBAL

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

• Deliver warm, attentive buffet service to all guests in assigned areas, consistently following Princess Cruises’ Service Excellence standards.

• Set up, replenish, and break down buffet stations and adjacent service areas according to daily service plans and brand presentation standards.

• Maintain full knowledge of buffet offerings, daily menus, and beverage options, including items popular with Japanese guests, to confidently answer questions and make recommendations.

• Support smooth guest flow through the buffet by proactively guiding guests, assisting with seating where appropriate, and responding promptly to requests.

• Monitor food quality, temperature, and presentation throughout service, promptly reporting any issues with food, drinks, or service to the supervisor.

• Ensure all buffet counters, equipment, and surrounding areas are clean, safe, and well‑stocked at all times, in line with USPH and environmental regulations.

• Accurately record and process guest orders or transactions when required, using onboard systems in accordance with company procedures.

• Actively participate in pre‑service briefings, promotions, and sales initiatives, including beverage or dining packages relevant to buffet service.

• Communicate clearly and professionally with guests in both English and Japanese, adapting to a variety of cultures and passenger demographics.

• Collaborate closely with restaurant, galley, and beverage teams, performing other duties as assigned by supervisors or senior management to support overall Food & Beverage operations.

Skills, Knowledge & Expertise

• Food & Beverage Experience: Minimum 1 year of recent experience in a restaurant, hotel, cruise ship, or similar high‑volume food and beverage environment; buffet or casual dining experience is an advantage.

• Guest Service Focus: Demonstrated ability to deliver warm, attentive, and professional service, with a genuine desire to create memorable experiences for guests.

• Public Health & Sanitation: Basic understanding of public health and sanitation standards (e.g. USPH) and willingness to follow all hygiene, food‑handling, and environmental procedures.

• Technical & POS Skills: Basic computer literacy and familiarity with point‑of‑sale (POS) systems or the ability to learn onboard systems quickly.

• Communication Skills: Good command of the English language, both verbal and written, with the ability to communicate clearly and courteously with guests and teammates.

• Japanese Language Skills: Strong verbal and written Japanese language skills, with the ability to hold conversations and provide service to Japanese‑speaking guests.

• Teamwork & Collaboration: Proven ability to work effectively as part of a diverse, multicultural team in a fast‑paced environment.

• Adaptability & Resilience: Comfortable working under pressure, managing multiple tasks during busy service periods, and adapting to changing schedules and operational needs.

• Professionalism & Appearance: High personal standards of professionalism, punctuality, and grooming in line with company guidelines.

• Training & Compliance: Willingness to attend required training (including USPH and safety courses) and maintain full compliance with all company policies, safety procedures, and emergency duties.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

· A competitive salary package.

· Your own comfortable double cabin - your private space to relax and recharge.

· Company-paid travel to and from the ship, so you can focus on the journey ahead.

· Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

· A vibrant recreation and welfare program designed to support your well-being and work-life balance.

· Access to exceptional learning and development opportunities to grow your skills and advance your career.

· The chance to travel the world, exploring exciting destinations while doing what you love.

· A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.