The opportunity
About the role
Company Description Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Oversee daily restaurant operations, ensuring smooth service flow and consistent brand standards.
- Lead and supervise the service team, providing coaching, motivation, and hands‑on support.
- Manage the floor during service, ensuring warm hospitality, efficiency, and quick problem‑solving.
- Coordinate closely with the culinary team to maintain quality, presentation, and authenticity of Italian dishes.
- Handle reservations, seating plans, and guest requests with attention to detail and a personal touch.
- Drive guest engagement and upselling, promoting signature dishes and seasonal offerings.
- Monitor inventory, ordering, and stock levels to support seamless operations.
- Assist with scheduling, training, and performance follow‑ups for the team.
- Ensure compliance with hygiene, safety, and operational standards at all times.
- Support administrative tasks such as daily reports, checklists, and communication with management.
- Act as the point person for the restaurant, ensuring issues are resolved quickly and service remains consistent.
Qualifications
- Experience in restaurant leadership, preferably within Italian or premium dining concepts.
- Strong team leadership and communication skills with a guest‑first mindset.
- Solid understanding of restaurant operations, service flow, and team coordination.
- Knowledge of Italian language, Italian cuisine, and dining culture is a strong advantage.
- Organized, detail‑oriented, and confident in managing multiple priorities.
- Comfortable with POS systems, MS Office, and daily operational reporting.
Additional Information
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
