Rooms Division Supervisor

Rooms Division Supervisor

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: GLOBAL

Reporting To: Rooms Division Manager

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

• Ensure that Company and Public Health standards of cleanliness, sanitation, maintenance, and presentation are consistently upheld across all guest and teammate public areas, as well as guest and officers’ staterooms.

• Lead a guest- and teammate-centric service culture within the Housekeeping team, proactively identifying and resolving friction points to consistently exceed service and satisfaction targets.

• Conduct regular inspections of guest and teammate public areas and staterooms, ensuring timely readiness, impeccable appearance, and full compliance with brand and Public Health expectations.

• Drive effective use of OCEAN Hospitality, GuestView Housekeeping, and related tools to support truly personalized service delivery and efficient follow-up on guest feedback and requests.

• Oversee day-to-day Housekeeping operations in guest and teammate public areas and guest/officer rooms, including issue resolution and ownership of all Service Excellence-related guest inquiries and complaints.

• Identify, document, and communicate furnishing, repair, and replacement needs in guest and teammate public areas to the Assistant Rooms Division Manager, and in guest and officer rooms to the Rooms Division Manager.

• Collaborate closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to share best practices, improve operational efficiencies, and support continuous improvement initiatives.

• Support the training, coaching, and performance of Housekeeping team members, reinforcing safety, Public Health, and service standards at all times.

Skills, Knowledge & Expertise

• Minimum two (2) years of experience in a Housekeeping supervisory role within a premium hotel, resort, or cruise environment; previous cruise ship experience is strongly preferred.

• Solid understanding of Public Health, sanitation, and environmental requirements (e.g. USPH or equivalent) as they relate to housekeeping operations in public areas and staterooms.

• Proven people leadership skills, with the ability to supervise, coach, motivate, and develop a diverse, multicultural Housekeeping team.

• Strong organizational and time-management skills, with the ability to manage high-volume workloads, prioritize tasks, and maintain consistently high standards.

• Confident verbal and written communication skills in English, with the ability to give clear instructions, feedback, and guest-facing explanations.

• Demonstrated commitment to Service Excellence, with a strong guest-service mindset and the ability and willingness to deliver outstanding experiences to guests and teammates.

• Comfort using digital tools and shipboard systems (e.g. OCEAN Hospitality, GuestView Housekeeping, or similar) to plan work, track tasks, and respond to guest feedback.

• Motivated, proactive, and solutions-focused, with the ability to remain calm and professional under pressure.

• Warm, approachable, and culturally aware communicator who builds positive relationships and contributes to an inclusive team environment.

• Strong sense of responsibility for safety, compliance, and environmental standards, including participation in required training and emergency duties.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

· A competitive salary package.

· Your own comfortable double cabin - your private space to relax and recharge.

· Company-paid travel to and from the ship, so you can focus on the journey ahead.

· Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

· A vibrant recreation and welfare program designed to support your well-being and work-life balance.

· Access to exceptional learning and development opportunities to grow your skills and advance your career.

· The chance to travel the world, exploring exciting destinations while doing what you love.

· A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.