Rock Star Agent

Job Description

The Gig: The Rock Star Agent assists in providing a personalized, high standard and welcoming front-desk service, 24 hours a day, 7 days a week.

What's expected

Essential Responsibilities

• Required to provide a positive first impression to every Sailor and where possible aims to recognize them by name.
• Maintain positive Sailor relations at all times.
• Process all Sailors at embarkation according to company standards to include check-in, collecting passports/other documents and issue boarding cards.
• Keeps and maintains accurate records of discussions/correspondence with sailors and communicates all complaints onboard to Sailor Services Director.
• Assists in carrying out administration for the vessels Customs and Immigration clearances along with ship’s documentation when entering/leaving Port.
• Assists in organizing the preparation and processing of all administrative requirements for sailors throughout the voyage such as embarkation/disembarkation activities, preparation and completion of sailors billing and settlement of accounts.
• Carries out cash transactions required by Sailors including but not limited to travelers checks, currency exchange, gratuity adjustments and settlement of accounts.
• Responsible for the balancing of their cash fund daily – shortages are the individual’s responsibility.
• Receive and inventory lost and found items and maintain a log of all found items and report of lost items.
• Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times.
• Prepares and updates Berthing lists, Gift orders, special notes/requests and sailor lists for premium Sailor events.
• Provides information and general assistance to all sailors when required.
• Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately.

Additional Responsibilities

• Attends passenger functions as required by Head of Department.
• Partake in inspections, trainings and meetings as required by Head of Department.
• Ensures that the set standards are kept and staff members work according to their respective job descriptions.

Super Powers Required

• Minimum 2 years’ experience as Receptionist/Help Desk Assistant role.
• Skills in accounting and administration.
• Experience of working in a quality customer service area.
• Passionate about people and able to handle guest complaints with a smile!
• All certificates as required by the STCW code for this position.
• Good command of the English Language