The opportunity
About the role
Your Purpose
Under the general guidance of the FandB Manager maximize guest satisfaction and food and beverage profitability by managing the restaurants and its staff and execute food and beverage marketing and sales strategies. All works are carried out in line with the company guidelines and business plan, the departmental business plan, and Explora Journeys guidelines and service concepts.
Your Impact
- Checks the restaurant reservations, cruises arrival list, and VIP list to ensure that own staff is aware of VIP guests, packages and use name when appropriate.
- Assists over menu changes and /or relevant feedbacks together with Corporate Chef and Corporate office plans and co-ordinates in-house.
- The Restaurant Operations Manager supervises, and budgets works pro-actively to minimize complaints from Guests.
- Follows-up with Guests to determine satisfaction; measures result and establishes strategies to improve the quality of the Guest experience.
- Supervise and monitor the correct application of food safety procedures and food quality requirements related to all processes.
- Accepts flexible work schedule, necessary for uninterrupted service to ship guests.
- Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual.
- Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function.
Your Journey So Far
- A minimum of 4-years’ experience in the position with diverse luxury Hospitality and/or luxury Cruise lines.
- High School Graduate.
- A certificate, diploma or document to certify he/she has a full and professional knowledge of Dining overall operations.
- Intermediate knowledge on food safety.
- Basic knowledge ISO 22000.
- Demonstrated skills in one-on-one communications with Guests.
- Above average skills in tactful and diplomatic problems handling.
- Sound supervisory skills and proven ability to work in a harmonious productive team environment.
- Proficiency in Computers. Microsoft programs include but not limited to, Outlook, Word, Excel.
- Sound knowledge of accounting and computerized dining systems/software.
- Fluent in written and spoken English. Any additional European language is considered an advantage.
Your Essentials
- Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.
- Food Safety/HACCP or USPH certification.
Our commitment
At Explora Journeys, we are redefining luxury ocean travel － where discovery, well-being, and a deep respect for the seas come together in harmony. We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea. Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.
