The opportunity
About the role
Job Location
Anantara Downtown Dubai
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Job Location
Anantara Downtown Dubai
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Position Overview
Responsible for the overall operation, guest experience and performance of the restaurant, ensuring consistently high standards in line with Forbes Travel Guide, LQA and hotel brand standards.
Key Responsibilities
- Lead daily restaurant operations and ensure smooth, efficient service.
- Maintain strong floor presence and personally engage with guests.
- Ensure compliance with Forbes, LQA, brand, HACCP and hygiene standards.
- Coach the team on luxury service, guest engagement, service recovery and attention to detail.
- Conduct daily briefings and regular service/quality checks.
- Handle guest feedback and complaints professionally and ensure effective recovery.
- Drive restaurant revenue, upselling, average check and cost control.
- Manage staffing, productivity, scheduling and team performance.
- Train, develop and motivate team members, building a strong service culture.
- Coordinate effectively with Culinary, Stewarding and other hotel departments.
- Ensure restaurant cleanliness, grooming, mise-en-place and operational standards.
- Review guest feedback and quality audit results and implement corrective actions.
Requirements
- Diploma/Degree in Hospitality or related field.
- 3–5 years' F&B experience, preferably in a luxury hotel or high-end restaurant.
- Previous restaurant management experience.
- Strong knowledge of Forbes and LQA standards.
- Good understanding of HACCP, food safety and hygiene.
- Strong guest service, leadership and communication skills.
- Commercial awareness with knowledge of revenue and cost control.
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