The opportunity
About the role
About Wynn Al Marjan Island
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position
Wynn Al Marjan Island is currently seeking Receptionist – Salon Operations to serve as the first point of contact for our salon guests.
This role is responsible for ensuring smooth front desk operations, managing appointment bookings, check-ins, check-outs, and payment processing, while delivering exceptional service to every guest. Reporting to the Manager – Salon Operations, the Receptionist will support the salon team in creating a welcoming and efficient environment, coordinating closely with stylists and technicians to ensure timely service delivery.
With a strong focus on warmth, accuracy, and professionalism, this role will play a key part in supporting the success of the salon while upholding the attention to detail and service excellence that define the Wynn experience.
The primary duties and responsibilities of this role are:
- Welcome guests warmly and professionally on arrival and ensure a gracious farewell on departure.
- Manage appointment bookings via telephone, online platforms, and walk-ins, optimizing the schedule for guests and the salon team.
- Handle guest check-ins, check-outs, and payment processing accurately and efficiently.
- Maintain an immaculate, well-organized reception and retail area at all times.
- Answer telephone calls and respond to guest inquiries, providing knowledgeable information about services, products, and promotions.
- Coordinate closely with stylists and technicians to ensure timely, seamless service delivery.
- Monitor and replenish inventory of front desk supplies and retail products.
- Deliver service in line with Forbes Travel Guide Five-Star standards.
- Assist with daily administrative tasks, records, and reporting.
- Uphold salon policies and procedures and follow up to ensure every guest leaves fully satisfied.
- Promote salon services, retail products, and current promotions to enhance the guest experience and support sales.
About You
The ideal candidate for this position will have the following experience and qualifications:
- High school diploma or equivalent required; additional certification in customer service or administration is a plus.
- Previous experience in a salon, spa, or luxury hospitality front desk setting preferred; pre-opening experience is welcomed.
- Excellent communication and interpersonal skills, with fluency in English; additional languages are an advantage.
- Proficiency in salon booking software and point-of-sale (POS) systems.
- Strong organizational and multitasking abilities with a high level of accuracy.
- Immaculate grooming and a polished, professional demeanor.
- Prior experience or training with Forbes Travel Guide standards is an advantage.
- Willingness to work a rotating shift pattern, including evenings, weekends, and public holidays, consistent with a 24-hour resort operation.
About Wynn Al Marjan Island’s Benefits
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, in the global hospitality industry.
