The opportunity
About the role
Tahoma;
The Gig
We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’.
This ‘someone’ is an IT professional who is responsible for maintaining day to day operations and ensures a seamless Sailor Experience when it comes to Shipboard Technology and to attend to maintenance duties as assigned.
In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when the ship gets real. Ultimately, we won’t be able to remember how we got by without you.
Essential Responsibilities
Looking for an individual who is looking to grow in their IT career and take on a new environment from the sea up.
Operational Support
Assess, communicate, and escalate technology outages appropriately to minimize downtime.
Escalate incidents through approved IT channels and communicate updates promptly to shipboard management.
Maintain and support shipboard IT assets, systems, and user devices.
Manage mobile device configurations (iOS and Android) using approved MDM solutions.
Interact with Sailors and Crew to troubleshoot IT issues on devices.
Documentation & Reporting
Maintain accurate inventory and IT documentation
Create or update technical documentation, runbooks, and standard routines.
Log outages, issues, and changes clearly and on time to ensure visibility and continuity.
Additional Responsibilities
Provide shipboard end-user support per Standard Operating Procedures.
Maintain system and data security as a top priority onboard.
Support ship-to-shore communications (VSAT) and ensure stable data transfer.
Maintain the onboard Data Center, fiber, and copper network infrastructure with minimal downtime and current firmware.
Support all shipboard systems (PMS, POS, VOIP, CCTV, LMS, Crew Management, EMR, etc.), ensuring minimal downtime and timely escalation.
Respond promptly to user requests and support mission-critical systems.
Plan and prepare for upcoming ports of call and embarkation days.
Conduct and report planned maintenance assigned to IT.
Participate in inspections, trainings, and departmental meetings as instructed by the Head of Department.
Participate in Sailor-facing events when technology support is required.
Ensure compliance with Standard Operating Procedures and team responsibilities.
Superpowers Required
Minimum associates degree in Computer Science and/or related field from an accredited college or university and a minimum 1-year experience as an IT Support onboard a Ship.
Mobile device management and asset inventory focused individual, certifications in network, server, and VMware are a bonus for this position.
Good command of the English Language.
What Matters to Us
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
