Housekeeping Manager - 2026

Housekeeping Manager

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Housekeeping Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.

As the Housekeeping Manager with American Cruise Lines, you will be responsible for overseeing all aspects of our ship’s cleanliness, maintaining brand standards, and exceeding guest expectations in the staterooms as well as the public areas. Other responsibilities include training and coaching the housekeeping team, room inspections, as well as handling any customer service requests. This is a guest-facing position, in which you will be continually interacting with guests during their cruise. This position is a great way to build on a foundation in hospitality with option to grow within the management team onboard. We want exceptional Housekeeper Managers with an eye for detail in our passenger cabins as well as the beautiful public areas throughout our ships.

Being a manager on board a cruise ship is an adventurous career choice. Every day you will visit a different city and view a new landscape. In addition, all on board living expenses are covered, so you will be able to enjoy the journey while saving and earning competitive pay. With brand new ships launching this year, we would love for you to join our growing team today!

At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

Responsibilities

• Establish and monitor cleanliness standards of performance for all housekeepers.

• Coach and mentor housekeeping staff.

• Plans and executes the daily training sessions based on cleanliness deficiencies observed & guest feedback.

• Manages dining stewards’ schedule and approves timecards.

• Regularly clean, organize, sanitize, and maintain all areas of the ship.

• Provides leadership and serves as a role model for Housekeeping Stewards.

• Maintain a genuine concern for our guests by supporting their experience and satisfaction.

• Respond to guest requests in a timely manner.

• Maintains inventory of hotel & cleaning supplies and place orders in a timely manner.

• Effectively communicate & plans board berthing assignments.

• Oversees new Housekeeping Stewards shipboard orientation.

• Communicate & prepare plan for turnaround days with Officers & crew.

• Manage laundry room operations.

• Serve as bartender during cocktail hour & setup materials.

• Participates in weekly sales goals.

Qualifications

• Bachelor’s degree in Hospitality Management or Business field (preferred but not required).

• Proficiency in Microsoft Office Suite applications.

• Must have past hotel experience.

• Team player who sets a positive example for others.

• Excellent guest service skills with the capability to handle guest concerns.

• Ability to empower team to provide excellent customer service.

• Willingness to work long days, every day, for extended periods of time.

• Flexible schedule and willingness to travel.

• US Coast Guard regulated pre-employment drug test.

• Transportation Worker Identification Credential (TWIC).

• Ability to perform the essential functions of the job with or without accommodation.

Attributes for Success

• Ability to motivate, train, and assess individual and team performance.

• Superior time management.

• Ability to manage and solve problems.

• Sense of urgency in all guest, crew, and home office requests.

• Positive attitude and receptive to continuous performance feedback.

Work Schedule

• 7 Days per week while onboard.

• 6 to 8 weeks working / 1-2 weeks off.

• This is a full-time, exempt position.

Essential Functions

• Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.

• Ability to work around 12 hours per day.

• Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.

• Ability to stand for your entire shift.

• Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.

• Ability to frequently bend, squat and reach.

• Ability to live and work on board a vessel for extended periods of time.

• Ability to use stairs frequently.

Compensation & Benefits

• Competitive daily rate.

• Health, dental, vision, and 401(k) with match.

• Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.

Applicant Acknowledgment

By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.

Equal Opportunity Employer

American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎

*Job sites across the nation.

**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.