The opportunity
About the role
\* \*Default Paragraph Font; \*Hyperlink; \*Normal Table; \* Essential Functions & Responsibilities ●â Partner with shoreside Groups/Charters Operations Manager and Group team to ensure full understanding of all current/upcoming Groups and their needs ●â Work with shipboard leadership to ensure all Group event requests submitted by shoreside via GO By Spark are reviewed and approved by each department within 72 hours, and act as final approver for each event ●â Support any communications between shore and ship regarding Group requests that may warrant further discussion and/or clarification ●â Schedule any required pre-voyage shipboard meetings to ensure full understanding of each department’âs required contributions and expectations for each Group/Event ●â Lead Day 1 Pre-Conference (as requested) with Group/Event leaders to review all aspects of their Group sailing (events/activities, Finance/add-ons, etc) ●â Act as primary point of contact for all Group/Event Leaders for any questions, concerns, or needs that may arise while onboard ●â Assist with and review setups for all Group events/activities onboard, and work with onboard teams to resolve any issues that may arise prior to event start time ●â Attend all Group events/activities onboard to ensure perfect execution in line with verbal or contractual agreements. ●â Coordinate with F&B, Entertainment, and Housekeeping to ensure each event/activity has the required needs from the respective department ●â Coordinate with Housekeeping for all cabin drops and deliveries to ensure accurate execution ●â Coordinate with shoreside teams, Group Leaders (onboard only), and Clearance Officer for loading and offloading of all Group-related items, ensuring all clearance requirements have been adhered to ●â Coordinate with onboard CFA to manage all Group Finance needs, including add-ons and inclusions (Sailor Loot and Bar Tab), onboard charges, etc ●â Proactively source and record onboard Event/Group Leader’âs feedback and pass it along to the shoreside teams for review ●â Perform any and all other Group-related administrative duties ●â Participate in all Groups-related meetings as requested ●â Support any Groups-related special projects as requested ●â Assist in Charter-related needs and/or projects as requested and provide onboard support for all Charter programs ●â As needed, perform Sailor Services and/or related functions as requested by Sailor Services Director (so long as it does not interfere with Group-related duties and is not a permanent assignment) ●â Other duties as assigned by the Sailor Services Director or Manager
