The opportunity
About the role
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Assist guests with menu offerings and maximise sales opportunities through knowledge of product and suggestive selling.
- Effectively take orders and ensure accuracy by repeating order(s) to the guests.
- Input orders promptly ensuring the kitchen can fulfill their duties effectively.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
- Be knowledgeable of and operate within the Food Safety Program (e.g. Awareness of allergies and dietary requirements)
- Maintain hygienic food service techniques at all times.
- Maintain clean and neat presentation of bar and restaurant area(s), following set opening, closing and daily procedures.
- Take responsibility for your designated section and station.
- Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
- Involved in the service of a variety of functions and events.
- Setup and reset specific Conference & Function activities as directed.
- Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
- Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles. Notify your manager/supervisor if you require assistance.
Qualifications
- Customer service experience or experience in a similar environment
- An awareness of food safety practices preferred.
- Responsible Service of Alcohol certificate.
Additional Information
- The ability to work a flexible 7-day roster.
- Exemplary written and verbal communication skills
- Well-presented with a natural ability to build rapport both in person and over the telephone
- Strong focus and passion for hotel operations
- Ability to deliver excellent customer service
- Ability to provide prompt and efficient service including upselling advantageous
- Self-motivated with positive and professional attitude
- Proven ability to multi-task, work under pressure, and think on your feet
- Time management skills with the ability to multitask
- Good interpersonal skills with ability to communicate with all levels of team members
- Flexible and able to embrace and respond effectively to change
- Role model in Accor values and Heartist culture
