The opportunity
About the role
Job Description
The Gig
The Clearance Officer assists in providing an outstanding and memorable vacation experience for all Sailors by ensuring a smooth and efficient embarkation and disembarkation process. They are also responsible for the clearance of all Crew whether embarking, disembarking or calling into Port.
What's expected
Essential Responsibilities
- Responsible for all Immigration, Customs and Visa matters, embarkation and disembarkation process, ship certificates and other documentation that relate to Port Clearances.
- Monitors and ensures the accuracy and updating of the Sailor manifest at all times, reflecting stateroom changes, Sailors joining mid-voyage etc..
- Main liaison between the vessel and local port agents for the Captain and Sailor related matters.
- Responsible for coordinating the embarkation/disembarkation setups and procedures with ship and ground staff, as well as the clearance of the vessel with the local authorities in each port of call.
- Ensures the vessel is in compliance with all legal Sailor citizenship/visa documentation operating a ‘Zero tolerance’ policy.
- Responsible for sending the sailor/crew e-NOA/D file to US CBP and US Coast Guard upon sailing or entry to the US as required and in accordance with US Government and International regulations.
- Provides the pier embarkation staff with manifests.
- Responsible for manifesting items to be offloaded from the vessel ensuring accuracy and compliance.
- Provides respective Heads of Department with information on all Sailors embarking and disembarking during a voyage and reconciles the sailor/crew movement report.
- Notifies the Bridge when embarkation is complete and that all Sailors and Ship personnel are cleared for sailing.
- Distributes Sailor manifest to the Bridge and department heads after sailing from the port of embarkation as required.
- Responsible for any Sailor and Crew medical disembarks in cooperation with the Medical team and Crew Service Manager.
- Ensures crew Seaman’s books are completed with proper embarkation dates.
- Ensures that all equipment for check-in is properly prepared and ready for embarkation.
- Handles airline ticket change requests for Sailors as required.
Super Powers Required
- Minimum 3 years’ experience as Clearance Officer/Admin Manager onboard a Cruise Ship.
- Proven people skills along with conflict resolution, counselling, mediating and motivational skills.
- Out of this world organization skills and able to execute operational imperatives in a swift and demanding environment.
- All certificates as required by the STCW code for this position.
- Good command of the English Language
