The opportunity
About the role
Segoe UI; \* \*Default Paragraph Font; \*Hyperlink; \*Normal Table; \* •â; ; •â; ; •â; ; •â; ; •â; ; •â; ; •â; ; •â; ; •â; ; ; \* WHAT'S EXPECTED AND WHAT YOU'LL BE UP TO •â0 Responsible for keeping ship straight in our bars, lounges, service bars, beverage stations and bar storage areas •â0 Ensures all Beverage machines and equipment are maintained and repaired •â0 Conducts regular inspections of all Bar and Beverage areas ensuring that any shortfalls in cleanliness or standards are corrected •â0 Monitors Work and Rest hours for all Bar and Beverage staff ensuring MLC guidelines are adhered to •â0 Ensures all Bar and Beverage staff operates above USPH standards •â0 Ensures the highest possible standards of guest service are provided and listens and responds to Sailor and Crew concerns and questions •â0 Ensures that all new Crew Members within Bars and Beverage areas receive proper training until they are fully aware of the company policies and procedures •â0 Reports to the Food & Beverage Director any guest complaints and feedback and where possible finds solutions and seeks improvements •â0 Ensures that all Bars, Bar areas and Beverage stations adhere to advertised opening and closing times •â0 Responsible for the appearance and operating manner of the Bar and Beverage crew •â0 Monitors and reports on Bar and Beverage sales and costs ensuring that outlets within their department operate within established budgetary guidelines •â0 Prepares appraisals for individuals under their remit in accordance with Virgin Voyages policies
