The opportunity
About the role
Your Purpose
Under the general guidance of the Restaurant Operations Manager, maximize guest satisfaction and ensures high quality service by leading and motivating the team in any venue on board, preventing and handling guest issues, creating an overall pleasant dining experience. All works are carried out in line with the company’s guidelines and policy.
Your Impact
- Checks the restaurant reservations, cruise arrival list, and VIP list to ensure that the crew is aware of VIP guests, packages and use name when appropriate.
- Follows-up with Guests to ensure satisfaction; gives special attention to VIP’s and demanding guests and establishes strategies to improve the quality of the Guest experience.
- Continuously seeks to endeavour and improve the department’s efficient operation.
- Evaluates staff and discuss their strengths and weaknesses with the Restaurant Managers, giving special attention to the new employees.
- Maintains own working area clean, tidy and in good shape; reports defective materials and equipment to the appropriate colleagues.
- Knowledgeable of the Food Operations, (menus, cooking methods applied, menu cycles and presentation standards).
- Supervise and monitor the correct application of food safety procedures and food quality requirements related to all processes.
- Accepts a flexible schedule when necessary to ensure outstanding service to the Guests.
- Assigns and/or delegates working hours and side duties for all restaurant staff.
- Ensures that all special requests are fulfilled as per Guest requirements.
- Provides direction to peers.
Your Journey So Far
- A minimum of 4-year experience in the position with diverse luxury Hospitality and/ or luxury Cruise lines.
- High School Graduate.
- A certificate, diploma or document to certify a full professional knowledge of overall dining operations.
- Intermediate knowledge on food safety.
- Demonstrated skills in one-on-one communications with Guests.
- Above average skills in tactful and diplomatic problem handling.
- Proficiency in Computers. Microsoft programs to include but not limited to, Outlook, Word, Excel. Sound knowledge of accounting and computerized dining systems/software.
- Fluent in written and spoken English. Any additional European language is considered an advantage.
Your Essentials
- Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.
- Food Safety/HACCP certificate.
Our commitment At Explora Journeys, we are redefining luxury ocean travel － where discovery, well-being, and a deep respect for the seas come together in harmony. We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea. Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.
