The opportunity
About the role
Your Purpose
The Assistant Housekeeper esponsibilities include complete supervision of the cleaning, disinfection, service and standards of the entire housekeeping department and to deputize in every way for the Housekeeping Manager in times of need.
Your Impact
- Ensure the highest standard of cleanliness and service in assigned decks.
- Apply all Standard Procedures specified for this role in the Housekeeping Department.
- Start daily work punctually, conduct the supervised team meeting, making a physical check of all Team members.
- Check all Suite Hosts are on duty wearing clean and correct uniforms, name badges and safety shoes.
- Check the Master Card locker to ensure all keys have been collected in time for service and returned after service.
- Ensure all public areas, staircases, elevators, glass windows, public toilets are being cleaned, polished and disinfected for a flowless first impression, up to Explora Journeys standards.
- As Night Assistant, check laundry facilities to see how is managing the night’s consignment of suite linen and towels. Report any difficulties or technical problems to the Housekeeper.
- As Night Assistant, report to the Housekeeper if any suite changes are required because of overnight challenges.
- Check the Housekeeping stores assigned and advise the Housekeeper of any material to be ordered.
- Check continuously that ashtrays and/or trash cans around the ship are empty and clean.
- Attend the daily housekeeping team meeting and follow up any action required.
- Check supervised pantries twice a day, ensure pantry watch schedule is followed, and ice machines, lockers, fridges are clean, tidy and logs correctly completed.
- Schedule and follow up with the orientation and training of new housekeeping team members at work.
- Before the start of every new cruise, ensure the preparation for embarkation is done correctly by supervised team. Prepare all printed materials, section plan, special requests and ensure they are given to the supervised team before embarkation.
- Able to dispense, use and understand safe applications of all institutional cleaning chemicals provided by the Company for use in the housekeeping department.
- Supervise and monitor the correct application of food safety procedures and food quality requirements related to all processes
- Once per month or when required, organize and participate in outbreak response groups involving the Hit Squad, following NLV procedures specified in the Company Standard Procedures.
Your Journey So Far
- A minimum of 3 completed contracts as Assistant Housekeeper on a luxury Cruise line.
- Intermediate knowledge on food safety • Basic knowledge ISO 22000
- Ability to motivate and lead the team. Ability to work in a team that is focused on exceeding guest expectations.
- Proficiency in Computers. Microsoft programs including but not limited to, Outlook, Word, Excel.
- Fluent in written and spoken English. Any additional European language is considered an advantage (Italian, German, Spanish, Portuguese, French).
Your Essentials
- Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.
- Food Safety/HACCP certificate.
Our commitment
At Explora Journeys, we are redefining luxury ocean travel － where discovery, well-being, and a deep respect for the seas come together in harmony. We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea. Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.
