The opportunity
About the role
Company Description Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Job Title: Assistant Manager - Catering Sales
Department: Sales and Marketing
Location: Sofitel, Mumbai-BKC
Job Purpose
Within the framework of the sales policy, manage and implement sales and distribution strategy in his business scope (Segment or region) in order to increase the total sales volume and hotel Market Share.
Key Interactions
Internally
- DOSM,DOS& Director of Revenue,
- Marketing Team
- Global Sales Team-Account Managers.
- International Sales Coordinators
Externally
- Corporate (B to B) clients including procurement, meeting planners, company decision makers.
- Wholesalers, Travel Agencies, MICE companies
Primary Responsibilities
•Understanding the global Accor sales strategy and distribution channels
•Being able to translate the strategy into a hotel approach
•Working with various hotel teams to achieve goals
•Collaborating permanently with the Account Managers and hotel teams in order to preserve the “one face to the customer” strategy.
Other Responsibilities
Financial
- Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.
Operational
- Define and implement the hotel sales strategy in accordance with the country/brand global strategy
- Identify business opportunities and ensure clients loyalty in the hotel through the promotion and enrolment to Accor loyalty programs.
Business plan /Analysis
- Track, analyse and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.
Team Management
- Shadowing new joiners in the Sales Team.
General Duty
- Ensure that a “Sales culture & performance” is spread in the hotel, through the participation in Sales & Revenue meetings and regular information provided to the hotel teams
Competencies
Personal
- Result Oriented
- Proactivity
- Analysis / Conceptualization / Strategy
- Persuasion
- Sense of Relationship
- External and internal environment understanding
- Customer Focus
Technical
- Spoken and written English
- Professional experience
- Accor sales tools
- Excel & PowerPoint
- ANAIS
- Distribution & Reservation systems
- Sales techniques
- Expertise in the segment
Qualifications
Knowledge and Experience
- Business or Hotel School / University degree
- Hotel operational experience is a plus
- Minimum 5 years of hotel sales experience
Additional Information Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times