The opportunity
About the role
About Wynn Al Marjan Island
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position
Wynn Al Marjan Island is currently seeking an Assistant Chief Concierge to join the resort’s Concierge team.
The primary duties and responsibilities of this role are:
- Assist the Chief Concierge in overseeing daily concierge operations.
- Supervise and mentor concierge staff, ensuring consistent service excellence.
- Handle complex guest requests, including transportation, reservations, and special arrangements.
- Maintain strong relationships with local vendors, restaurants, and service providers.
- Ensure timely and accurate communication between guests and internal departments.
- Monitor guest feedback and assist in implementing service improvements.
- Support the Chief Concierge in scheduling, training, and performance evaluations.
- Maintain updated knowledge of local attractions, events, and services.
- Ensure qualitative Forbes Five-Star standards are met
- Uphold brand standards and ensure compliance with company policies.
- Step in as acting Chief Concierge during absences or peak periods.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Minimum 3–5 years of experience in concierge or guest services, with supervisory experience preferred.
- Prior experience and training with Forbes Travel Guide standards required.
- Membership of Les Clefs d'Or (Golden Keys) is highly desirable.
- Proficiency in property management systems and Microsoft Office.
- Fluency in English; additional languages are an asset.
Skills & Attributes
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Professional appearance and customer-focused attitude.
Working Conditions
- Flexible schedule including weekends, holidays, and evenings.
- May involve standing for extended periods and handling guest luggage or packages.
About Wynn Al Marjan Island’s Benefits
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.